- VERIZON ISSUES UPDATE
- VERIZON ISSUES FULL
Dial #004# on the phone dialer and press Send to reset busy, if unreachable, and no reply settings. This test will help Customer Care diagnose the problem. If available, move the SIM card to another T-Mobile device and see if calls continue to drop when you call from that device. Try calling in a location that dropped your call before to see if it happens again. Visit the Devices page for current versions and steps. VERIZON ISSUES UPDATE
Update the device software to the latest version. Some protective cases interfere with reception. Remove any cases or covers from the phone. It may wake up if your cheek presses the touch screen or your fingers touch the buttons, like the End Call button. Make sure that the touch screen isn't waking up during the call. For calls dropping only in specific locations, check out our 4G LTE & 5G Network coverage map to determine the level of signal you should expect. But if your shorter calls drop frequently, try the following: It is normal for calls to drop after eight hours. 
If the call goes through, your number is blocked to them.
Disable caller ID by dialing *67 before the 11-digit phone number. (Add a + or 011 to the beginning for US numbers.) 
Include any country codes or area codes.
VERIZON ISSUES FULL
Use the dialer to enter the full 11-digit number, instead of using any saved contacts. Make sure the number you're calling isn't on the device's Block or Spam list. Make sure the number you are dialing doesn't have a 1-700, 1-900, or 976 prefix. Visit the Devices page for current versions and steps.Ĭan't call a specific number or make international calls (iPhone only) Reset the network settings ( Settings > General > Reset > Reset Network Settings). T-Mobile can't support calls on other services such as Google Voice. Uninstall downloaded apps such as calling apps all blocking, launcher, and home screen apps and apps you downloaded around the time the problem started. Turn off Wi-Fi to ensure you're using the T-Mobile network. For additional iPhone-specific troubleshooting steps, visit Apple Support. If you can't make or receive calls or get busy, fast busy, three beeps, three rising tones, or a "call failed" error when you try to call, start with these basic troubleshooting steps. Tip: If you need help with any of the steps in this document, visit our Device tutorials page, select your device, and use the search bar to find what you're looking for. If your device meets all these criteria, and you're still having calling issues, proceed with the troubleshooting steps below. For information about making international calls, see Make an international call. See Stateside calling & texting services. If you're calling an international number, check whether you have the right features on your account. Wi-Fi Calling preferences are set to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling issues from interfering with your signal. If you have Family Allowances, make sure it isn't blocking calls or has time-of-day blocks set up. Your line is active (prepaid lines must have a balance). 
Check out Signal issues / no service troubleshooting. If there are fewer, the signal is too low for reliable calls. Your device shows at least two signal bars. To make sure your device can make and receive calls, check the following:
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